Your Privacy at DubaiFlora
We take your personal information seriously, handle it with care, and never sell it. Here is exactly what we collect, why, and how we protect it.
Who We Are
This policy covers DubaiFlora.com, operated by Al Ghadeer Flowers, Al Muteena Street, Deira, Dubai, United Arab Emirates. For any data questions, reach us at info@dubaiflora.com.
What We Collect and Why
We only collect information that helps us get your order right and keep you informed.
Your Details
Name, email, phone number, and delivery address — so we can process and deliver your order, and reach you if anything needs clarifying.
Order fulfilmentRecipient Details
The name, address, and contact number of the person receiving the flowers — used only to complete delivery.
Delivery onlyPayment Information
Your card payment is processed securely by our card gateway, Nomod. We never store full card details on our own servers.
Nomod-securedUsage Data
IP address, browser type, pages visited, and time spent — collected automatically to help us improve the site.
Site improvementGift Messages
Any personal message you include with your order, used only to write it on the delivery card as you requested.
Your instructionsMarketing Preferences
If you opt in, we use your email to send offers, seasonal news, and tips — no more than once a month. You can unsubscribe any time.
Your choice to opt inThird Parties We Work With
We share data only with trusted partners who help us run the service. We do not sell your information to anyone, ever.
Your Rights Under UAE Law
Under Federal Decree-Law No. 45 of 2021 (UAE PDPL), you have the following rights regarding your personal data.
To exercise any right, email us at info@dubaiflora.com. We will respond in accordance with applicable UAE law.
Cookies We Use
Cookies are small files that help the site work and help us understand how it is used. You can disable them in your browser settings, though some site features may not work without them.
| Cookie | Purpose |
|---|---|
| PrestaShop-* | Keeps your cart, sign-in, language and currency during your visit (essential). |
| PHPSESSID | Your session on the server. |
A Few More Things
How Long We Keep Data
We keep your data only as long as necessary: order records for 7 years (UAE tax and commercial law), account data until you ask us to delete it or after 3 years of inactivity, website analytics for 14 months, and WhatsApp or email conversations for 2 years. Marketing data is kept until you unsubscribe.
International Transfers
Some partners (such as Google and Bunny CDN) process data outside the UAE. Where they do, we take reasonable steps to ensure it stays protected.
Children's Privacy
Our service is not directed at children under 13. If you believe a child has provided us with personal data, please contact us and we will remove it promptly.
Policy Updates
We may update this policy from time to time. Changes take effect when posted on this page. We recommend checking it periodically.
Last updated: June 2026Questions About Your Data?
Our team is here to help. Email us any time and we will respond promptly in line with UAE law.