سياسة الخصوصية وملفات تعريف الارتباط
This Privacy Policy explains how Al Ghadeer Flowers ("we", "us", "our"), operating the website DubaiFlora.com (the "Store"), collects, uses, stores, and protects the personal information you provide when you use this website. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with the applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "UAE PDPL"). We may update this policy from time to time by revising this page, and we encourage you to review it periodically.
Who we are: Al Ghadeer Flowers, Al Muteena Street, Deira, Dubai, United Arab Emirates. For any questions about this policy or your personal data, you can contact us at info@dubaiflora.com.
What we collect
We may collect and process the following information:
- your name and the recipient's name for flower deliveries;
- contact details, including email address and phone number, for you and your gift recipient;
- delivery and billing addresses;
- order details, gift messages, and delivery preferences;
- payment information, which is processed securely by our payment provider (we do not store full card details on our servers);
- account login details, where you create an account with us;
- technical information such as your IP address, browser type, and device information;
- information about how you use our website, collected through cookies and similar technologies;
- any other information you provide through customer enquiries, surveys, or correspondence with us.
For the full list of cookies we use, see the List of cookies we collect section below.
How we use your information
We use the information we collect for the following purposes:
- to process, fulfil, and deliver your flower and gift orders;
- to contact you and your gift recipient regarding delivery arrangements and confirmations;
- to process payments and prevent fraudulent transactions;
- to manage your account and provide customer support;
- to respond to your enquiries and requests;
- to improve our products, services, and website;
- where you have consented, to send you promotional emails about new products, seasonal collections, special occasions, and offers that may interest you;
- to comply with our legal and regulatory obligations in the UAE.
Legal basis for processing
We process your personal data where it is necessary to perform our contract with you (for example, to fulfil your order), where you have given us your consent (for example, to receive marketing communications), where it is necessary for our legitimate business interests, or where we are required to do so by law. You may withdraw your consent to marketing at any time, as described below.
Sharing your information
We do not sell, rent, or trade your personal information. We share your data only with trusted service providers who help us operate our business and deliver your orders, and only to the extent necessary. These include:
- Stripe — our payment processor, which securely handles card and payment transactions. Your payment is processed by Stripe in accordance with their privacy policy and applicable security standards.
- Google Analytics — provided by Google, used to understand how visitors use our website so we can improve it. This service may collect information about your visits in aggregated and pseudonymised form.
- Google reCAPTCHA — provided by Google, used to protect our website and forms from spam and automated abuse. Its use is subject to Google's privacy policy and terms.
- Bunny CDN — a content delivery network that serves images and website files quickly from servers close to you. It processes limited technical data such as your IP address to deliver content.
- Delivery and logistics partners — to whom we provide recipient names, addresses, and contact details solely to complete your delivery.
- Email service provider — used to send order confirmations, delivery notifications, and (where you have consented) marketing emails.
We may also disclose your information where required by law, by a competent UAE authority, or to protect our legal rights. Some of these service providers may process data outside the UAE; where they do, we take reasonable steps to ensure your information remains protected in line with this policy and applicable law.
How long we keep your information
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are kept in accordance with UAE tax and commercial record-keeping obligations. When data is no longer needed, we securely delete or anonymise it.
Security
We are committed to keeping your information secure. We use appropriate technical and organisational measures — including encrypted (SSL/TLS) connections, secure payment processing, and access controls — to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. While we take all reasonable steps to safeguard your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
How we use cookies
A cookie is a small file placed on your device that helps the website function, analyse traffic, and remember your preferences. Cookies allow our website to recognise you and tailor its operation to your needs, such as keeping items in your shopping cart and remembering your selected language or store view.
We use cookies to identify which pages are being used, which helps us analyse website traffic and improve our service. Some cookies are essential for the website and checkout to function, while others help us understand usage or support marketing. A cookie does not give us access to your device or any information about you other than the data you choose to share.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may prevent you from using some features of the website, including the shopping cart and checkout.
Your rights
Under the UAE Personal Data Protection Law, and subject to its conditions and exceptions, you have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data in certain circumstances;
- object to or restrict certain processing of your data;
- withdraw your consent to marketing communications at any time;
- request a copy of your data in a portable format, where applicable.
To exercise any of these rights, please contact us at info@dubaiflora.com. We will respond to your request within a reasonable time and in accordance with applicable law.
Controlling your personal information
You can control the use of your personal information in the following ways:
- when filling in a form on the website, choose whether you wish to receive marketing communications;
- unsubscribe from marketing emails at any time using the link in any such email, or by contacting us;
- contact us at info@dubaiflora.com to update your preferences or request that we stop using your information for direct marketing.
If you believe any information we hold about you is incorrect or incomplete, please contact us and we will promptly correct it.
Links to other websites
Our website may contain links to other websites of interest. Once you leave our site using these links, please note that we have no control over those websites. We are not responsible for the protection or privacy of any information you provide while visiting such sites, and they are not governed by this Privacy Policy. We encourage you to review the privacy policy of any website you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. Please review this page periodically to stay informed.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Al Ghadeer Flowers
Al Muteena Street, Deira, Dubai, United Arab Emirates
Email: info@dubaiflora.com
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores a randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer is allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |